FAQ

Yes — you can order one of anything. There are no per-item minimums at all. If you're wondering how this works with shipping, check out the Minimum Order Volume section below.

Yes — because everything ships directly from Bali, orders need to reach a minimum of 0.25 cubic metres. This is a shipping volume requirement, not a product minimum. You can mix and match anything you like to reach the total.

If you're unsure how this relates to ordering single items, see Can I order single items?.

Most orders arrive in around 6 weeks. Because your goods are trans-shipped through multiple ports, it can sometimes take a little longer — especially during busy periods or when ports are congested.

If delays happen, we automatically push back your final payment date, so you're never paying before your stock arrives.

1) Order Preparation (about 1 week)
Our team in Bali picks, wraps, labels, and prepares your order for export.

2) Road Transport to Surabaya
Your shipment travels by truck from Bali to Surabaya on nearby Java — the closest major export port.

3) Trans-shipment via Singapore
From Surabaya, your goods are normally shipped to Singapore, where they join a direct service to Australia.

4) Arrival in Australia + Customs Clearance (3–7 days)
Once the container reaches the Port of Discharge, it usually takes 3–7 days to clear customs and quarantine.

5) Final Delivery to Your Door
After clearance, Team Global Express delivers your order straight to your store.

We accept Visa, Mastercard, American Express, Apple Pay, PayPal, and Shop Pay.

A 40% deposit is taken when you place your order. The remaining 60% is charged 45 days later, or two weeks after delivery if shipping is delayed.

Yes — everything is made by Balinese artisans using traditional techniques.

If anything arrives damaged, just send us photos at contact@balihomewares.com and we’ll sort it out quickly.

We handle the entire import process for you — including freight, fumigation, customs, and delivery. Your price is fully landed to your store’s door.

Yes — handmade Balinese décor is consistently popular in coastal, boho, rustic, and gift-focused retail stores across Australia.

Our top sellers include rope animals, wooden art, metal art, glassware, seaside décor, ducks, fans, and Christmas ornaments.

Yes — we supply retailers Australia-wide with authentic, handmade Balinese homewares at wholesale pricing.

Your order is prepared in Bali, transported to Surabaya, trans-shipped via Singapore, then delivered to your store in Australia. Most orders arrive in around 6 weeks.