Terms & Conditions

Welcome to Bali Homewares. By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase or using our platform.

1. General Information

1.1 About Us

Bali Homewares specializes in providing authentic Balinese homewares and art at competitive wholesale prices. Our products are handcrafted by skilled artisans, ensuring quality and tradition in every piece.

1.2 Acceptance of Terms

By accessing or using our website, you agree to these Terms & Conditions, as well as our Privacy Policy. If you do not agree, please refrain from using our services.

2. Orders and Payments

2.1 Placing an Order

  • Orders must meet a minimum volume of 0.25 m³ or increments of 0.25 m³ to qualify for shipment. We will contact you should your order not meet our volume requirements.

  • All orders are subject to stock availability.

2.2 Payment Options

  • Full payment or a 40% deposit is required at the time of order confirmation.

  • The balance will be charged to your preferred payment method 60 days after order placement.

2.3 Order Confirmation

  • Upon placing an order, you will receive a confirmation email. If you do not receive confirmation, please contact us immediately.

3. Shipping and Delivery

3.1 Shipping Policy

  • We ship directly from our Bali warehouse to most regions in mainland Australia (including Tasmania), excluding the Northern Territory and northern Western Australia.

  • Shipping times may vary due to sea freight scheduling. We expect shipments to take 40–45 days from acceptance of your order.

3.2 Customs and Duties

  • Bali Homewares is responsible for all applicable customs fees, taxes, or duties upon arrival in Australia.

  • We are also responsible for biosecurity entries.

3.3 Damages or Delays

  • Bali Homewares will take all possible actions to reduce any delays and will notify you if delays occur.

  • We accept liability for damage in transit. However, photographic evidence of damage is required before any adjustment or compensation.

4. Returns and Refunds

4.1 Eligibility for Returns

  • Returns are accepted for damaged or defective items only, upon submission of photographic evidence.

  • Requests must be made within 7 days of receiving your order.

  • Bali Homewares reserves the right to deny any claim subject to its investigation.

4.2 Refunds

  • Approved refunds will be processed within 14 business days.

  • Shipping costs are non-refundable and will be calculated at the time of your claim.

  • As our service operates from overseas, we are unable to offer a refund once your order has been loaded into the container for shipment in Bali.

5. Intellectual Property

All content on our website, including images, text, and logos, is the property of Bali Homewares or its licensors. Unauthorized use or reproduction is prohibited.

6. Disclaimer and Limitation of Liability

6.1 Product Authenticity

We strive to provide accurate descriptions and images of our products. However, slight variations in color, size, or design may occur due to the handcrafted nature of the items.

6.2 Limitation of Liability

Bali Homewares is not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

7. Amendments

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page, and continued use of our website signifies acceptance of the updated terms.

8. Contact Us

For any questions, concerns, or feedback, please contact us at:

Email: contact@balihomewares.com
Phone: +61 438 954 424
Address: Bali Homewares, Sanur, Bali, Indonesia
PT Bali Home Wares, trading as balihomewares.com
All services in Australia are arranged by Chriske Pty Ltd, trading as Bali Home and Gift (ABN 96 103 147 173)